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Passenger shocked by packed Air Canada flight: ‘I was a little disappointed’

An Edmonton woman who works in medical sales and flies frequently for work is speaking out after she says nearly every seat on her Air Canada flight home from Toronto earlier this week was full, amid the COVID-19 pandemic.

Last Saturday, Lydia Dyck flew with WestJet to Toronto for work. She said the experience was great.

“WestJet kept all the middle seats in economy class open, so we didn’t feel packed,” she said Wednesday. “Lysol wipes were provided when we walked on, and it seemed like they had a handle on the whole COVID situation.”

But when she flew home Monday with Air Canada, she said the in-flight experience was much different.

“Different experience for sure. The plane was packed. There were many middle seats taken and I felt like the whole dynamic was a little bit hectic. It felt a lot different,” she said. “I was a little disappointed.

“In no shape or form were you even close to six feet distancing, which I understand, a plane you can’t do it. But at least make an effort to provide some spacing because the distance between people’s heads in the rows that were completely full was like a hand.”

Dyck said she was asked some pre-screening questions before boarding the flight — did she have a fever or a cough, and had she tested positive for COVID-19. And all passengers were required to wear masks. But Dyck said she hoped for more.

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“I was just expecting that there would be a little bit of room between the passengers,” she said. “Maybe wipes would be passed around. That’s always handy and helpful, especially if people want to wipe their space down — even if it already has been — people are frightened.”

In a statement to Global News, Air Canada said it views reducing the risk to the travelling public as a “multi-layered approach.”

“It’s important to remember that while all of us would welcome a single measure we can take, in reality, we are left to use a combination of approaches to mitigate the risk as far as practical. As the Public Health Agency of Canada, the WHO and numerous other health experts worldwide state, the use of nose and mouth coverings in instances where physical distancing is not always possible is a practical consideration,” the statement read.

“We focus on a series of initiatives that work together: temperature and symptom screening, use of masks covering nose and mouth and other PPE, physical distancing by way of additional space onboard, cleaning and disinfection, contact tracing and finally measures that we impose on the operating crew.

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